refund policy

Refund Policy

Effective Date: 19/06/2025

At TiviPlay, customer satisfaction is our top priority. If you’re not completely happy with our IPTV service, we offer a fair and simple refund policy.

1. 3-Day Refund Guarantee

You are eligible for a full refund within 3 days of your initial purchase, provided that:

  • You request the refund within 72 hours of the transaction.
  • You provide a valid reason for your request.
  • Your account has not been used in a way that violates our terms.

No refunds will be issued after 3 days from the purchase date.

2. How to Request a Refund

To request a refund, please contact our support team at:

Email: support@tiviplay.com
Subject Line: Refund Request – [Your Order ID]

Please include your order ID, the email address used for purchase, and a brief explanation for your request.

3. Non-Refundable Situations

We reserve the right to deny a refund in the following cases:

  • Refund request submitted after the 3-day window.
  • Violation of our terms of service or misuse of the platform.
  • Issues caused by incompatible devices or unstable internet connections.

4. Free Trial Available

TiviPlay offers a free 24-hour trial so you can test our service before committing to a subscription. We recommend using the trial to ensure our service meets your expectations.

5. Contact Us

For all refund requests or additional questions, contact us:

TiviPlay
🌐 www.tiviplay.com
📧 Email: support@tiviplay.com

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